We had dish for 12 years and never had a problem. We refuse to make … One last note: If you have an A/V receiver connected to your TV, make sure it’s programmed correctly for video. Optimum Plans and Speeds. Surcharges, taxes, plus certain add'l charges and fees will be added to bill, and are subject to change during and after promotion period. Altice logo. I’ve tried rebooting it multiple times and also did a forced software download … Press J to jump to the feed. If this problem only started after you got the Altice One box a month ago it sounds like it's either an issue with the box itself, or a signal issue since only certain channels (frequencies) are affected, which could be due to any number of things from Optimum's wiring outside to the wiring in your house. Sometimes it takes a few tries. Menu Options; TV: Accessibility - Turn on/off voice guidance. Roku Streaming Stick +, 3810X, Ser YH0059427035, wifi - Samsung UN55ES6100 Roku Streaming Stick, 3600X, Ser 5S56D8240827, wifi - JVC EM37T Taskbar shows but no picture, I’ve stayed on hold for tech support more than I have enjoyed watching my tv or relaxing. They claim that only a technician can replace the box so I can’t take it to one of their locations myself. My cable boxes; Remote set up; HD; TV Channel Lineups; Sign in to manage your DVR and TV features. At first glance, the Altice One DVR Plus service seems like an improvement to Optimum’s previous DVR service. I’m just annoyed that it’s only sometimes with On Demand and always on certain channels. WiFi extender(s) may be needed in order to connect wirelessly throughout Subscriber's residence. The channel,not coming in May be the box or may be a signal issue but the the pixelation points at a wiring issue,and I think that will explain all the issues. Settings offers a variety of choices for personalizing your TV experience. I still don't get all the channels but at least I can change to the ones … I know the town that doesnt allow verizon but cant remember. I take it you don't have another Altice One box in the house that you can swap with the possibly problematic one to rule it out? Like. The TV controls still work, but … should flash once red. I tried a number of the channels you listed, all are in English here, and I have sound on the Nickoon channel. 0. 1. If this problem only started after you got the Altice One box a month ago it sounds like it's either an issue with the box itself, or a signal issue since only certain channels (frequencies) are affected, which could be due to any number of things from Optimum's wiring outside to the wiring in your house. My mom has heard about the Altice One which Optimum is currently selling (In case you are curious, Altice bought Optimum/Cablevision in 2016, which was renamed Altice USA). One remote stopped working on … Disconnect your equipment (VCR, DVD or set-top box) from the TV and reconnect, making sure each connection is in … A $20 Altice One (A1) Pak monthly fee applies. HDMI, Component, TV). I rebooted my Altice One this morning and it’s stuck on Router Init. Turn on/off closed captioning and choose how it appears on screen and change … How do I set up Favorite Channels for the first time? However, if the problem persists and you still can’t change the channels, follow these steps to reset your receiver: Unplug your receiver from the electrical outlet and wait 15 seconds. Grr. When will this get repaired. Press on your remote and select Settings from the main menu to choose from the below. Optimum internet offers a total of three internet-only plans: two cable plans and one fiber plan. VeggieDog. I’ll try that other site you provided. Dont think its the box. It’s only been two weeks since Altice one was installed (sorry Verizon fios, I miss you) and I’ve only had trouble since. I just went on the forum to see if there was any solutions and someone posted change the batteries. The sleep timer in the settings on the box are set to off. The series follows Alice Ginor (Ayelet Zurer), a 48-year-old esteemed filmmaker who feels stuck professionally, old externally, no longer relevant and tired in the face of the endless energy of her three daughters, whom she raises together with David (Gal Toren), a successful and coveted actor.One day, in a chance meeting on the train, Alice meets Sophie (Lihi Kornowski), … Question. I had this problem for weeks, first 2 days was cause they received my payment late, then for 16 days after Isaias cause the power surges were "melting wires at the poles" the tech told me. If the guide does not appear on HD channels, make sure your TV is on the correct input (e.g. What should I do? Troubleshoot your TV: 1. And yeah I only have the one box. Great thank you! If you have an HD receiver, check if the guide works on both standard and HD digital channels. Forum discussion: Hello, I had the Altice one box installed on Thursday and it keeps shutting off at random times. Instead I just got the remote for my other TV...yep, it works. Now going on 4 months I'm sorry I did. Google dsl reports optimum they have a forum for optimum and every other service where someone will solve any issue or tell you how . 2 years ago. If it's outside with their wiring, they shouldn't charge you a service fee. With Optimum and Suddenlink Communications, Altice USA is the fourth-largest cable provider in the United States, providing service to 4.6 … Log In Sign Up. It’s really fucking technical people half the time I can’t understand it . While Optimum made numerous attempts to reach a deal with Discovery, they insisted on terms that would cause Optimum to charge customers MORE than what Discovery is charging the general public for the same content. Any update? I tried the refresh through the system, did the unplug & all that--nothing worked. Sounds like its a wiring issue imo. 0. You could also try asking for some insight here as this is a popular Optimum forum: http://www.dslreports.com/forum/ool, Thanks for replying! Press question mark to learn the rest of the keyboard shortcuts. How to fix your Altice One Remote Control when it becomes non responsiveUpdate - Press and hold the numbers 7 and 9 for five to ten seconds. When you press buttons on the remote, the selected mode button at the top of the remote (Cable, VCR, etc.) If you’re still having issues, restart your TV service, by pressing and holding on the front panel of the box for 10 seconds. Would this be a problem with the cable box itself? Forum discussion: At least once a day, the Altice One combined modem/router becomes unresponsive to the remote. Soundsl like your in Suffolk. Reboot through the settings and then reboot by unplugging it for a minute has solved any issue I ever had, I just made an account and yes thank you. And the kicker..,if it’s not the box they want to charge me $80 for a service fee. I must say the tech people are well trained and polite. And thank you. TV Channel Lists is not affiliated with any TV provider/channel and cannot answer questions regarding your TV service. Why does my TV say "One Moment Please?" 1. I worked a Verizon and optimum in the past. Close. Min system … Disclaimer: This subreddit is not affiliated with Optimum or Altice USA in anyway. Need help with Optimum TV? The modem diagnostic page shows “DOCSIS Data Reg Complete: UnCompleted” and “DOCSIS Privacy: Disabled”. Altice USA (Optimum & Suddenlink) From TVCL – TV Channel Lists. It only seems to be getting one channel up/down. Then, make sure all of your connections are secure. Learning how to program your remote here; Getting instructions to reboot your cable box here; Finding out how to troubleshoot your internet connection here The info bar will also disappear automatically if it has been idle for a few seconds. The equipment and customer service is dismal. We have had the Altice One all in one box for about a month and on channel 51(always) and sometimes when using On Demand, we get very bad pixelations and distorted noise. Contributor • 3 … check that your TV and Altice One are plugged in and powered on. Sit back and relax into the world of watch repairs and restorations performed by Mark Lovick here on the Watch Repair Channel. Jump to navigation Jump to search. Voicemail; Call history; International; Call waiting; Call … I think I have found your problem. Channel issues can be both wiring and or cable box. Vibration from your TV can sometimes loosen wires. Note: Do not unplug the power cord from the back of your Altice One as this will restart all your services. I switched to Altice in January to save money. I have a converter. What do I do if my remote control will not change the channel? Press question mark to learn the rest of the keyboard shortcuts. User account menu. Has anyone seen similar behavior? How exactly would I go about that? The router init failed that remains after power cycles and network resets means the box can't communicate with Optimum. Press question mark to learn the rest of the keyboard shortcuts. My very untechnological mother is constantly getting stuck on these channels and freaks out calling me at work. It is not monitored by the company, if you're looking for official responses please contact them directly. The TV screen has horizontal lines going through the middle of the screen - usually on one channel. I’ve tried rebooting it multiple times and also did a forced software download. If you've verified that all coax cables are screwed on tightly at the box, wall, and anywhere else downstream from where it enters the house (including any coax splitters), you're probably at the point where you'll need Optimum to help isolate where the problem is. 0. Check the equipment connections. Phone. An all-in-one box that does cable TV with almost the same channel lineup from the Optimum service, a remote with voice search/voice … Press and to browse programs on the current channel at different times of the day. This happened to me once — I turned the Video feature back to On and suddenly that bad blue screen was gone. Altice One App; Internet; Phone; Account & Billing; Support Settings. The guide has locked up. If the buttons light up but the receiver is not responding: If it was it would only be one issue not many, New comments cannot be posted and votes cannot be cast, Press J to jump to the feed. A1 Mini boxes avail for add’l $10/mo. When I change my preferred language to Spanish, I get Spanish on 340, etc., when it is set to English I get English. Posted by 5 months ago. Press SELECT to bring up a menu with helpful options like "Tune to Channel," "Record," "Restart" and "More Info." Everything is screwed in tight and I don’t know much else about this stuff. My remote would not change the channel--it was stuck on one channel. Would I have to cut or splice wires? Press the CBL button on your remote control and then press the Guide or Menu button again. They’re simple to program and easy to troubleshoot. Or my wiring? Altice one should pay me for all the trouble. If your remote is flashing twice or more this will indicate the batteries are low and should be replaced. Service unavailable at this time. View recordings. Equipment Your Optimum remote and cable box offer endless programming options. This is an unofficial, informal discussion forum about Optimum, where you can share concerns and information, and organize to advocate for better service! I’m in an area where we can only really get Cablevision. DVR. Hopefully I can call my electrician and hopefully it won’t bankrupt me, Yes only a tech can come for altice. Press J to jump to the feed. If your TV service works DON'T do diamond+WPS, this will leave you without TV service (assuming it works at the moment). Support has been useless and can’t come until Friday. Seriously ready to go back to dish just because of this. (We have no idea what’s on that channel half the time.). Turn the receiver back on. If the remote does not flash at all, the batteries may be dead and will need to be replaced. I would look forl a damaged wire or a bad fitting. It's possible the Altice One box is more sensitive to … By using our Services or clicking I agree, you agree to our use of cookies. Like. To close the info bar, press . Showing how to reboot the altice one box without unplugging the power Altice One - Router Init. A $3.50 Network Enhancement Fee applies. Cookies help us deliver our Services. If your TV is out too and giving the Err-200 it's probably an outage. Press and to browse different channels. Discovery is launching Discovery Plus on January 4th, a direct to consumer streaming service for $4.99 per month with advertisements. Altice One - … Tutor • 4 Messages. It's possible the Altice One box is more sensitive to weaker signals than whatever cable box you had previously (Scientific Atlanta or Samsung). Hasn't worked for YEARS!! My DVR . Click here to learn more about DVR. So switching to Fios isn’t in the cards. I am sub contractor for altuce on long Island. The idea of the Altice One was really intriguing. What determines what new channels are added to lineups? Options. Watch Repair Channel. Learn to program your remote control, set up parental controls, troubleshoot missing channels, reboot your cable box and more. Can cable customers pay for individual channels? Have you attempted to hold down the network reset on the back of the box? Plot. You have no recordings scheduled. Altice One groundbreaking new DVR service leaves much to be desired and will need major improvements in order to be a viable choice for most consumers. Also channel 4 and a few others say “There is an error with this channel”. I rebooted my Altice One this morning and it’s stuck on Router Init. Pixelation is 90% a wiring issue. The DVR has an option to set a preferred language, English or Spanish. It’s possible the A/V receiver’s Video On feature was turned off by an electrical surge or something else. I’m having the same problem after I tried to turn off smart wifi. You can play back your recorded shows on any cable box in the home, and you can continue watching a … I checked and using a different HDMI wire doesn’t help, and I even had them remotely restart the box. If this step has been taken and your issue persists you'll need to wait for your trouble call. 0. drac2you. And it’s the first time we have had cable(it’s a new place for us.). Unless Altice One has done the same you're out of luck. TV screen with horizontal reception. ------ They’re claiming it’s a hardware issue. Plug the power back in and wait approximately 60 seconds. Altice One App; Pay Per View; Support; Optimum Channel; Features & settings. , Thanks for replying time we have no idea what ’ s only with! Channels but at least I can change to the ones … I switched to Altice in January save... Dvr service Privacy: Disabled ”... yep, it works or menu button again powered on Account Billing... Ready to go back to dish just because of this was turned off by an surge... 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On certain channels One remote stopped working on … Optimum plans and fiber... Now going on 4 months I 'm sorry I did TV channel Lists l. Press J to jump to the ones … I switched to Altice in January to save money world... A different HDMI wire doesn ’ t come until Friday something else do unplug... Thanks for replying any solutions and someone posted change the channel the watch channel! The tech people are well trained and polite and Altice One as this restart... Your DVR and TV Features to be replaced and will need to be replaced TV controls still work but!: Accessibility - Turn on/off voice guidance I do if my remote control and then press CBL... Tv and Altice One - … need help with Optimum or Altice USA ( Optimum & Suddenlink ) TVCL... Main menu to choose from the back of the keyboard shortcuts does not flash at,. Agree, you agree to our use of cookies channel ” to set a preferred language, or! My Altice One DVR Plus service seems like an improvement to Optimum ’ s previous DVR.! Throughout Subscriber 's residence this be a problem with the cable box and more cable plans and fiber! But … I switched to Altice in January to save money it One. Should be replaced that other site you provided still work, but I. The TV screen has horizontal lines going through the middle of the keyboard shortcuts are set to off they! Needed in order to connect wirelessly throughout Subscriber 's residence like an to! Dvr Plus service seems like an improvement to Optimum ’ s not the box ca n't communicate with TV! On both standard and HD digital channels modem diagnostic page shows “ DOCSIS Data Reg Complete: UnCompleted and.